CASE STUDY / 04ENTERPRISE OPERATIONS · AI DOCUMENT MANAGEMENT

EVERY RECORD.
IN CONTEXT.

Connect document intake to the work, decisions, and custody around it.

Developed platform. Designed views illustrate document operations.Explore the case
THE PRODUCT, IN PERSPECTIVETHREE OPERATING VIEWS
Intake review: Source pages and extracted fields appear in one review surface. Illustrative data.

Source pages and extracted fields appear in one review surface.

Designed illustration of capture and extraction review.
Designed product view · illustrative data

INTAKE REVIEW / PRODUCT VIEW

Intake review: Source pages and extracted fields appear in one review surface. Illustrative data.

Designed product view · illustrative data. Open full-resolution image ↗

SECTOR

Enterprise operations

PRODUCT

AI document management

OUR WORK

Platform design & engineering

THE VIEWS

Designed product view · illustrative data

01 / THE OPPORTUNITYTHE BUSINESS DECISION

01Review extracted information before it drives work.

02Keep approval decisions attached to the record.

03Carry accountability through archive and retention.

THE FILE IS ONLY THE START OF THE RECORD.

A document passes through more than a folder. Someone receives it, checks its contents, requests an approval, revises it, and eventually needs to retrieve or dispose of it. When those steps are disconnected, the team must reconstruct the history before it can act.

We developed a document-management platform that connects capture, extraction review, search, and approvals with version history, custody, access rules, and retention. The operating model follows the record through its business lifecycle.

Records leaders should begin with the transactions that depend on documents. That establishes which fields require review, who can decide, and what evidence must remain available.

02 / THE OPERATING EXPERIENCETHE WORK, MADE VISIBLE

FOLLOW THE DOCUMENT THROUGH THE WORK.

01

REVIEW WHAT WAS CAPTURED.

An intake review places the source document beside extracted fields. The reviewer can assess the information in context before it becomes part of a downstream workflow.

THE DECISIONIs the captured information sufficient and accurate for this process?

Intake review: Source pages and extracted fields appear in one review surface. Illustrative data.
EXHIBIT 02 / INTAKE REVIEWDesigned product view · illustrative data
02

KEEP THE DECISION WITH THE FILE.

Approval work connects the document, its status, and the people responsible for the next step. Version history helps a reviewer understand which record they are approving.

THE DECISIONWho needs to act next, and which version is under review?

Approvals: A document work queue connects status to the responsible reviewer. Illustrative data.
EXHIBIT 03 / APPROVALSDesigned product view · illustrative data
03

PRESERVE THE RECORD’S HISTORY.

The archive extends beyond retrieval. Custody, access, retention, and audit information help records teams account for a document after the immediate business task is complete.

THE DECISIONCan the team explain where the record is and what has happened to it?

Record history: A record detail view connects versions, custody, and its activity history. Illustrative data.
EXHIBIT 04 / RECORD HISTORYDesigned product view · illustrative data
03 / THE ENGINEERINGTHE SYSTEM BEHIND THE EXPERIENCE

ONE LIFECYCLE ACROSS SEVERAL SERVICES.

The developed platform separates the web experience, API, ingestion worker, domain rules, and external adapters. Shared contracts connect these layers so intake and review can use the same record definitions.

Document operations include access enforcement, versioning, approvals, and retention. External services sit behind adapters, while the domain layer holds the rules that determine how a record moves through the workflow.

  1. 01

    CAPTURE

    Receive a document and prepare extracted information.

  2. 02

    REVIEW

    Check the fields and associate the business record.

  3. 03

    APPROVE

    Route the work and retain the decision history.

  4. 04

    RETAIN

    Manage access, custody, and the record lifecycle.

04 / THE PATH TO OPERATION

VALIDATE THE RECORD, THEN THE WORKFLOW.

Acceptance should follow representative document types through intake, correction, approval, retrieval, and retention. Leaders need to establish the fields that require human verification and the roles authorised to approve or dispose of records.

The views illustrate the developed platform with fictional documents. Production rollout and processing savings remain unverified.

WHAT TO ESTABLISH
  • Extraction review on representative source documents.
  • Access and approval rules across the record lifecycle.
  • Version, custody, and audit history after changes.
BUILD AROUND THE DECISION THAT MATTERS

PUT YOUR RECORDS TO WORK.

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